Quality

Quality Data Collection is the Precision Opinion calling card. Most of our clients have stringent monitoring and quality control requirements. Even if they didn’t, we have our own internal standards that are critical to the Quality Data Collection Process. Our quality assurance monitoring is not only a great way to ensure unimpeachable data for our clients, but it’s also a great way to continually improve our Interviewers.

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How We Ensure Quality Data

Interviewers:
  • Internal recruiting department, no temporary employees or outside agencies involved
  • In-person interviewer training with live dialing in our own survey prior to training/dialing in a client project
  • Two dedicated 30-person training rooms
  • Interviewer project training and mock survey testing
  • Additional gaining cooperation, refusal conversion, or other specialty trainings
  • Average interviewer tenure: 600+ days
  • Average daily interviewer attendance: 93%
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Programming:

Internal Survey Testing:

  • Programmer review
  • Project management (prior to client review)
  • Operations Team (prior to project launch)

Data simulation of survey:

  • Review of output with answer distributions, and survey text
  • Can be provided to clients for review
  • Data reviews at the respondent level on live data
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Management:
  • 100% in-person domestic Interviewing in our call center
  • Interviewers are assigned to teams with dedicated floor managers, by project
  • Quality Assurance Database for all quality review sessions conducted
  • 10% quality assurance monitoring by our dedicated QAM staff (live/recorded)
  • Call Recordings for all calls
  • In-person interviewer feedback/training
  • Reviewing individual Interviewer dialing metrics (LOI, Incidence, Call Dispo, etc.)
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Transparency:
  • Clear ongoing communication from Pricing to Final Data Delivery
  • We bring forward project challenges, and provide solutions
  • Daily client Data or Report Deliveries
  • Client listening/monitoring sessions (can be audio & visual)
  • Outputs of Quality Session Data for ongoing tracking work
  • Visit us in-person!
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We're ready to help you

We can research your industry with market insights and data to help you make the right decisions for your business and long-term success.

Discuss your Project (702) 483-4000